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As at 30 September 2019, the Westpac Group will no longer be providing personal financial advice through our Magnitude network of advice practices.

For more information, contact BT on 132 135.

What to do if you have any concerns

Magnitude and our network of advisers have endeavoured to provide you with quality advice. If you have a complaint or concern about the service provided to you, we encourage you to take the following steps:

  1. Contact your adviser
  2. If your concern is not resolved, please contact us on 132 135, email btadvicecomplaints@btfinancialgroup.com or write to

    National Manager
    Advice Complaints
    Magnitude Group Pty Ltd
    GPO Box 5265
    Sydney NSW 2001
  3. If you are not satisfied, you may contact the Australian Financial Complaints Authority (AFCA) by: